FAQS

FREQUENTLY ASKED QUESTIONS

Where do you offer next day collect from?

Anywhere within the United Kingdom’s mainland. If you’re located outside of this area, drop us an email and we’ll do our best to organise a collection from you.

What's included in the ghost mannequin package?

We collect your items, steam, shoot, retouch and then deliver them back to your door. We also include a handful of revisions.

Do you shoot On-Model Ecommerce photography?

Yes we do. You can use one of your own models or take advantage of our connections to London’s top model agencies. We’ll assist you in casting and help you find a model that fits within your budget and is best suited for your target audience. Check out some of our ecommerce examples here, if you need more information then get in touch.

What's included in the On-Model photo package?

We’ll collect your items, steam, shoot, retouch and then deliver them back to your door.

All our prices include cutting out and retouching. Whether you require half or full face we’ll shoot it at the same price. Makeup Artists can be hired for an additional £300 or you can provide your own. Have a particular way or style of shooting? Get in touch and we’ll discuss your needs.

Can I order ghost mannequin and On-Model Ecommerce shots?

Of course. Either process two orders online or contact our team.

Is next day collection available?

Yes, and it’s completely free.

Can you collect on the weekend?

Not yet, but we’re working on it.

Can I select a date for collection?

Definitely. When you check out you can choose your preferred collection date.

What usage do you provide with the images?

You have full use of the images, including print.

How long do the images take?

We aim to get your items shot and retouched within 3-5 days based on 100 items. We shoot 7 days a week, so if you send them on a Thursday, you’ll have them back by Monday.

Where are you based?

Morley House, 26 Holborn Viaduct, London, EC1A 2AT

Do I need to remove the tags?

No, we’ll remove the tags for shooting and then retag them before sending them back.

Can you offer assistance when placing an order?

Yes. Contact us at info@pic-up.co.uk or via our website contact page and one of our representatives will walk you through the process.

Can you shoot orders that total to less than £300?

Definitely, we can shoot orders that equate to less than £300 however you’d incur an additional service charge bringing your overall order value up to our £300 minimum. Orders that are equal or greater than £300 will not incur a service charge. If you require more information regarding this please contact us.

Morley House, 26 Holborn Viaduct, London, EC1A 2AT

Then contact us at info@pic-up.co.uk or via our website contact page To let us know when they’re on their way.

How are the items prepared before shooting?

Items are steamed on arrival. Once placed on the mannequin we try our best to remove any unflattering creasing. What can’t be removed by hand will be done in post-production.

Do you include re-touching in the price?

Yes, all our post-production and retouching is included in the price quoted.

Are they colour matched?

Yes, we will do our best to colour match your products during quality control. If you feel an item is slightly off we’ll happily adjust it for you.

When will the items be returned?

As soon as we’ve finished we’ll give you a call to work out the best time to drop them off.

What size samples do I send?

Female Height: 165 cm
Chest: 78 cm
Waist: 64 cm
Hip: 93 cm
Inside Leg: 90 cm

Male Height: 177 cm
Chest: 101 cm
Waist: 82 cm
Hip: 100 cm
Inside Leg: 98 cm

Can you add item numbers and names?

Yes, we normally name the images under your order number. If you need us to rename your items based on the barcode code we can do that too. All you need to do is select barcode scanning for an additional 50p per item. This is only possible if all items are tagged.

Do you offer ¾, inside accessories and flat shots?

Yes we can do anything you’d like, just be sure to select the amount of additional shots you want and a detailed description in the notes section.

In what format will my images arrive?

We deliver them in Hi-res and Low-res web JPGs and PNGs. If you require other formats let us know.

Can I add additional items to the order after paying?

Yes, we count all the items on arrival. If there’s any discrepancies we’ll let you know and send the remaining balance to you as a new invoice.

Are my items safe?

Yes. We take great care in looking after your special items when shooting. Within Central London all our transportations are door to door by courier. If you’re a little further out and you require overnight delivery, we may be able to take out additional cover at an additional fee.

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